Support Policy

Standard Support

All of our products are covered under our standard support policy (via email only) until the "Maintenance Date" (service expiration) included in the license key. Customers can purchase premium support hours beyond the initial year.

Premium Support

Please visit DNN Support Services.

Our Policies

Licensing Options

Description of typical licensing options for our products: Standard, Professional, Domain, Server and Enterprise Subscription.

Upgrade Policy

Definitions about getting the latest version of our products, perpetual and subscription licences, the meaning and importance of the Maintenance (service) expiration date, and our policy about exchanging the license type.

Refund Policy

Definitions about when, why and how you are entitled to request a refund.

Support Policy

Definitions about free and paid support options.

EULA

End User Licensing Agreement (EULA)

What people are saying...

...about DNNBackup

Steve K.

I have had nothing but good experiences working with this software and it has saved me on numerous occasions. DNN is great software but sometime things go wrong during upgrades of extensions or DNN versions, so it is absolutely essential to have a reliable backup and restore strategy like Evotiva DNNBackup provides.

Leonardo S.

Excellent module. It even perform differential backups on the file system. Highly recommend it.

Ryan M.

Evotiva is the best backup tool for DNN ever. Even in excellent hosting locations, it's always a great idea to have an independent 3rd party location backup. I use Evotiva backup to weekly send a zip of the database and folder structure to an AWS or FTP location for safe keeping. Evotiva helps power my backup strategy and lets me sleep at night!

...about DNNUserFiles and DNNGlobalGallery

Chip R.

This is a fantastic module for all your Document Management needs within DNN. This has been very useful for listing downloadable web content and maintaining our web site’s files. Very powerful program. Thanks.

Peter H.

Great, flexible product, for example large file downloads. Very fast support in case of questions.

Minzilya R.

A very good product that greatly simplifies document maintenance. Even for users without editor rights to use well. The developer is very helpful and answers questions quickly and accurately.

...about DNNUpgrade

Dave S.

This module made is super easy to upgrade my sites! I use the Backup module as well and I love that the 2 are integrated, doing a backup before upgrading. No more FTPing 1000's of files in order to upgrade my sites! A definite "Must Have" for any site.

Barry T.

I've been working with DNN since version 3.x so I've seen a ton of module developers come and go. Evotiva has been around for almost as long but this Automatic Upgrade module is SWEET!! Combined with their DNN Backup module you will never blow up another DNN application trying to apply an update. This module does everything for you. Tweak a few settings click GO and kick back and watch it work. I doubt I'll ever do another manual backup. This is definitely a keeper!!

Samuel P.

I had some problem and not able to upgrade one of my site from DNN 6.2.6 to 7.2.2 and decided to try DNNUpgrade. The product works great. The support team responded and help resolved some of the problem I have quickly. If you are maintaining a high value website using DNN and need to upgrade to newer version from time to time, DNNUpgrade is a valuable tool that will save you time and headache.

...about DNNGlobalStorage

Mark R.

Works like a charm with building a DNN site that can store files outside of the DNN instance and hosted server environment.

Ryan M.

Need the ability for virtual AWS and Dropbox folders within DNN native? then this is your solution for community edition!

Jeremy B.

This is awesome, works perfect to add cloud storage to your DNN site.

More reviews...

Support Policy

Standard Support

Premium Support

Our Policies

Licensing Options

Upgrade Policy

Refund Policy

Support Policy

EULA

What people are saying...

...about DNNBackup

Steve K.

Leonardo S.

Ryan M.

...about DNNUserFiles and DNNGlobalGallery

Chip R.

Peter H.

Minzilya R.

...about DNNUpgrade

Dave S.

Barry T.

Samuel P.

...about DNNGlobalStorage

Mark R.

Ryan M.

Jeremy B.

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