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Refund Policy

Customer satisfaction is our top priority and we will work with you to ensure that your purchase is above satisfactory.


Try before you buy


Fully Functional trial versions are available for all of our products. Please evaluate our products before purchasing a license.

Refunds


We will gladly issue a refund only if the software product fails to function as advertised. In other words: valid refund requests are those based on product's failures that we cannot solve.

We do not offer refunds for any product for which the license key was already requested and issued.

We do not offer refunds for orders purchased more than 15 days ago, even when its license key was never requested.

Our Policies

Licensing Options

Description of typical licensing options for our products: Standard, Professional, Domain, Server and Enterprise Subscription.

Upgrade Policy

Definitions about getting the latest version of our products, perpetual and subscription licences, the meaning and importance of the Maintenance (service) expiration date, and our policy about exchanging the license type.

Refund Policy

Definitions about when, why and how you are entitled to request a refund.

Support Policy

Definitions about free and paid support options.

EULA

End User Licensing Agreement (EULA)

What people are saying...

...about DNNBackup

Steve K.

I have had nothing but good experiences working with this software and it has saved me on numerous occasions. DNN is great software but sometime things go wrong during upgrades of extensions or DNN versions, so it is absolutely essential to have a reliable backup and restore strategy like Evotiva DNNBackup provides.

Leonardo S.

Excellent module. It even perform differential backups on the file system. Highly recommend it.

Ryan M.

Evotiva is the best backup tool for DNN ever. Even in excellent hosting locations, it's always a great idea to have an independent 3rd party location backup. I use Evotiva backup to weekly send a zip of the database and folder structure to an AWS or FTP location for safe keeping. Evotiva helps power my backup strategy and lets me sleep at night!