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Support Policy

Standard Support

All of our products are covered under our standard support policy (via email only) until the "Maintenance Date" (service expiration) included in the license key. Customers can purchase premium support hours beyond the initial year.

Premium Support

Please visit DNN Support Services.

Our Policies

Licensing Options

Description of typical licensing options for our products: Standard, Professional, Domain, Server and Enterprise Subscription.

Upgrade Policy

Definitions about getting the latest version of our products, perpetual and subscription licences, the meaning and importance of the Maintenance (service) expiration date, and our policy about exchanging the license type.

Refund Policy

Definitions about when, why and how you are entitled to request a refund.

Support Policy

Definitions about free and paid support options.

EULA

End User Licensing Agreement (EULA)

What people are saying...

...about DNNBackup

Steve K.

I have had nothing but good experiences working with this software and it has saved me on numerous occasions. DNN is great software but sometime things go wrong during upgrades of extensions or DNN versions, so it is absolutely essential to have a reliable backup and restore strategy like Evotiva DNNBackup provides.

Leonardo S.

Excellent module. It even perform differential backups on the file system. Highly recommend it.

Ryan M.

Evotiva is the best backup tool for DNN ever. Even in excellent hosting locations, it's always a great idea to have an independent 3rd party location backup. I use Evotiva backup to weekly send a zip of the database and folder structure to an AWS or FTP location for safe keeping. Evotiva helps power my backup strategy and lets me sleep at night!