Standard Support
All of our products are covered under our standard support policy (via email only) until the "Maintenance Date" (service expiration) included in the license key. Customers can purchase premium support hours beyond the initial year.
Premium Support
Please visit DNN Support Services.
Our Policies
Licensing Options
Description of typical licensing options for our products: Standard, Professional, Domain, Server and Enterprise Subscription.
Upgrade Policy
Definitions about getting the latest version of our products, perpetual and subscription licences, the meaning and importance of the Maintenance (service) expiration date, and our policy about exchanging the license type.
Refund Policy
Definitions about when, why and how you are entitled to request a refund.
Support Policy
Definitions about free and paid support options.
EULA
End User Licensing Agreement (EULA)